Skip to main content

How To Setup PayPal Seller Protection in Shopify

How To Setup PayPal Seller Protection in Shopify
How To Setup PayPal Seller Protection in Shopify

If your customers use PayPal as a payment method, then you might be eligible for PayPal Seller Protection. Seller Protection protects you from chargebacks, reversals, and claims for the full amount on eligible payments due to an unauthorized transaction or an item not received. Orders purchased through PayPal will have one of three Seller Protection ratings:
  • Eligible: the order is protected by PayPal's Seller Protection for unauthorized payments and items not received.
  • Partially eligible: the order is protected by Seller Protection for item not received.
  • Ineligible: the order is not protected by Seller Protection.

Note

PayPal Seller Protection is not managed by Shopify. If you're having issues with a PayPal transaction, then you should contact PayPal. Shopify is unable to manage or access your PayPal account.

Eligibility criteria

To be eligible for Seller Protection, you need to meet all the basic requirements, as well as additional requirements for items not received and unauthorized transactions.

Basic requirements

  • The item must be a physical good that can be shipped.
  • The item must be shipped to the same address that appears on the transaction and order pages under Shipping address.
  • You must respond to Paypal's request for documentation or other information promptly.
  • Your store must be based in the United States.

Caution

These criteria are specific to the United States. Check your location's PayPal User Agreementfor eligibility criteria outside the United States.

Item not received additional requirements

  • The payment must be rated as Eligible or Partially eligible on the transaction page for chargebacks.
  • You must provide proof of delivery.

Note

PayPal recommends shipping the item within 7 days of payment receipt. If the payment is for a pre-ordered item, then you need to ship within the timeframe that you specified in the item listing.

Unauthorized transactions additional requirements

Items not covered by PayPal Seller Protection

PayPal provides a detailed list of items and transactions that aren't covered by Seller Protection for the United States. If you're outside of those countries, then check your locations's PayPal User Agreement for a list of items that aren't covered by Seller Protection.

Caution

If you're having issues with a PayPal transaction, then you should contact PayPal. Shopify is unable to manage or access your PayPal account. Make sure to familiarize yourself with PayPal's location-specific User Agreement before contacting them.
Labels:
Location: 567 G Rd, Kinsley, KS 67547, USA

Comments

Post a Comment

Popular posts from this blog

How To Add Social Media In Shopify

There are various customizations that you can make to integrate social media with your online store: In this section: Add social media buttons Embed a Twitter feed in your online store Use Twitter cards Add Disqus to your blog Support for themes Before customizing your theme, make sure that you understand what level of support is available. Supported customizations If you use a  free theme from Shopify , we can help if you have trouble with supported customizations. Supported customizations include all tutorials in the  Shopify Help Center  that do not have the warning message shown in the  Unsupported customizations  section below. You can  chat, email, or call us  any time. Unsupported customizations Unsupported customizations are outside the scope of our support service. This means that we’re not able to help you if you run into problems. All unsupported customizations include the following warning message: Caution This is an advanced tutorial and is
Post a Comment
Read more

How To Fix HTML Errors In Your Theme Code In Shopify

When making changes to your theme settings in the  theme editor , you might see an 'HTML error found' warning message in the editor: This error message appears when a syntax error is found in your theme code. To resolve the problem, you can examine the code in the Liquid file that is referenced in the error message. In the example above, this would be the  slideshow.liquid . Finding the problem in your theme code Click on the  .liquid  section file that is linked to in the error message. This will take you to the  Edit HTML/CSS page , and the file will open in the code editor. Look through the code in the file and try to find invalid HTML or Liquid. The code editor will show potential syntax errors in red. Common problems include the following: Extra closing HTML tags, for example, a closing  </div>  without an opening  <div> Extra unclosed HTML tags, for example, an opening  <div>  without a closing  </div> Malformed HTML tags, for ex
Post a Comment
Read more