How To Setup PayPal Seller Protection in Shopify If your customers use PayPal as a payment method, then you might be eligible for PayPal Seller Protection . Seller Protection protects you from chargebacks, reversals, and claims for the full amount on eligible payments due to an unauthorized transaction or an item not received. Orders purchased through PayPal will have one of three Seller Protection ratings: Eligible : the order is protected by PayPal's Seller Protection for unauthorized payments and items not received. Partially eligible : the order is protected by Seller Protection for item not received. Ineligible : the order is not protected by Seller Protection. Note PayPal Seller Protection is not managed by Shopify. If you're having issues with a PayPal transaction, then you should contact PayPal . Shopify is unable to manage or access your PayPal account. Eligibility criteria To be eligible for Seller Protection, you need to meet all the basic req...